FAQS


Can I contact you directly with questions?

Please send an email to us if you have any questions.

 

If you live in a country that we do not ship directly, we have partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in our shopping cart and choose the "International Checkout" option. International Checkout will process your order, including billing, shipping, and customer service. Once your order is completed, all inquiries should be directed to International Checkout.

 

When will my order arrive?

All domestic orders are shipped via United States Postal Service. Please allow up to 3 business days for order processing and payment verification, and an additional 4-7 business days for delivery (total 7-10 days from order).  

All Canadian and other International orders can take up to 14-21 business days to arrive depending on the country. 

If tracking indicates that your order has been delivered, we are not liable for your undelivered/stolen or lost claims.  You have the option to request a required signature upon delivery of your package in the notes section in your shopping cart. 

 

How do I return/exchange my order?

Check out our return/exchange page here.  This has everything you need to know to make your return/exchange fast, easy, and free*.  We will not be held responsible for any items that are lost during the return process unless a tracking number with proof of delivery is provided. 

 

 

Why do my billing and shipping address have to match?

It is necessary that your billing and shipping address match to prevent fraud.