We are unable to process returns for orders outside the continental U.S. via our online return application. If you need a replacement, you can place a new order online or send your return to the address below. For more questions about a return please contact our Customer Service via email or via phone.
- Carefully repackage your items back into your shipping box along with your packing slip, and seal your package with packing tape. We recommend making a copy of your packing slip for your records.
- Deliver your package via your preferred shipping service. Please use a trackable/insured shipping method/carrier. Sorry, we cannot accept COD returns.
- We will not be held responsible for any items that are lost during the return process unless a tracking number with proof of delivery is provided.
- Returns and exchanges can take 5 to 7 business days to process, once the package is received.